Frequently Asked Questions

Every FARFETCHD bag is made from full-grain, vegetable-tanned leather. Full-grain means the hide has not been sanded or corrected — you are using the strongest, most durable part of the animal hide. Vegetable tanning uses plant-derived tannins (oak bark, chestnut, mimosa) rather than chromium salts, producing a leather that develops a patina over time and ages gracefully with use.

Our leathers are sourced exclusively from tanneries in the Ponte a Egola district of Tuscany, Italy — a region with over 500 years of continuous tanning tradition. All tanneries are certified by the Consorzio Vera Pelle Italiana Conciata al Vegetale, the Italian association for authentic vegetable-tanned leather.

Yes — this is intentional and desirable. Vegetable-tanned leather develops a patina with exposure to light, handling, and the natural oils of your skin. Over months and years, the leather deepens in tone and develops a character unique to how you use it. This is a quality, not a flaw.

Every FARFETCHD bag is handcrafted in Florence, Italy, in the Oltrarno district. We work with a single family-run atelier that has been producing leather goods since 1971. We visit four times a year and maintain a direct relationship with the artisans who make our bags.

Structural seams — handles, strap attachments, and closures — are saddle-stitched by hand using linen thread. Body panels are precision machine-stitched. Hardware is solid brass throughout.

The materials and construction are comparable to major luxury houses. The difference is in what you are paying for: with a heritage brand, a significant portion covers brand equity, distribution, and marketing. At FARFETCHD, the price reflects the cost of the leather, the labour, and a reasonable margin. We are not selling a waiting list.

For everyday carry, we recommend the Petite Chaîne Crossbody (fits phone, cards, keys, small notebook) or the Milano Tote (fits a 13″ laptop and daily essentials). The crossbody works hands-free; the tote is the better choice if you carry more.

Yes. Each product page includes exact interior and exterior dimensions in centimetres, along with what fits inside described in practical terms. If you have a specific question about capacity, contact us — we will answer the same day.

Wipe clean with a slightly damp cloth and air dry naturally — never use direct heat. Condition every 6–12 months with a beeswax or lanolin-based leather conditioner. Avoid prolonged direct sunlight. Store in the dust bag provided when not in use.

We repair any FARFETCHD bag, for any reason, free of charge, for as long as we exist as a company. This includes stitching, hardware replacement, strap repair, and structural damage. You pay only for return shipping. No time limit, no registration required. Contact us at repairs@farfetchd.com.

European orders arrive within 3–5 business days. North American orders take 5–8 business days. UK orders take 3–5 business days. All orders ship with tracking from our Florence atelier.

Complimentary shipping on all European orders over €200. UK orders over €150 qualify for free shipping. North America: €25 flat rate, no minimum.

30-day returns, no questions asked. Item must be unused and in original packaging. Refund processed within 5 business days of receipt. Return shipping is at customer’s cost unless the item is faulty.